Ordering and Delivery Information

We are happy to discuss your requirements over the phone, but we require a completed order form to go ahead with your order. We cannot accepts orders placed over the phone.

Invoices will be issued after your order has been dispatched. Please pay on this invoice as statement’s are NOT issued.

We accept payment via Electronic transfer (EFT), credit card (Visa or Mastercard) or cheque.

All prices listed in our catalog and on our Website (www.raycol.com.au) are recommended retail pricing only (RRP) unless you are logged in and a discount has been applied to your account. The final price at checkout includes any discounts applied.

Illustrations are intended as a guide only. If you require further information than is provided on this website, please contact our office.

Unless negotiated prior to placing an order, ALL freight costs are the responsibility of the customer.
If you are unable to provide a preferred freight company upon order, we will use our preferred freight company and the costs will be added to your invoice.

If you have supplied credit card information as part of your order freight costs may be charged to your credit card in two separate transactions.

Information on this website is updated constantly, but we urge you to contact us to discuss your requirements.

Due to the large range of products we manufacture a significant number of our products are made to order (excluding Hose and Rubber products). Manufacture time varies based on the type of product you have ordered and increase during peak periods. Please contact our office if you require further information on current lead times.